East McKeesport, PA
Sullivan Super Service is hiring an experienced Dispatcher!
Come join our Sullivan Family!
As a Dispatcher you'll need to:
- Learn the business and learn how to prioritize the most urgent customer calls.
- Ensure a quality customer experience by relaying detailed and accurate information to the technicians in the field.
- Participate in training so that you grow and develop as a professional.
- Update customers throughout the day on the technician’s progress.
- Learn the call script in order to sound professional and authentic when speaking with our customers.
- Maintain and update our customer database with complete and accurate information.
- Learn to use Service Titan software
- Respond to customer requests, resolving issues and promoting the brand.
- Adhere to the company’s plan for resolving customer complaints quickly and favorably.
As a Dispatcher you'll have:
- A proven track record in customer service/dispatch
- At least 2 years Dispatch experience
- Highly organized with exceptional follow-through abilities.
- Strong verbal and written communications.
- Ability to build trust, diffuse conflict and hold others accountable.
- Personality that blends well with a fast-paced, goal-driven environment.
As a Dispatcher with Sullivan Super Service you'll get:
- A family owned company since 1964 - over 56 years years serving the Allegheny County/Pittsburgh area
- Medical Insurance -- we pay 80% of you and your family's insurance premiums for health, dental, vision, life insurance, short-term and long-term disability
- A family. This is last on the list because it’s most important. We care about our team, and expect you to bring that same caring when you join. We do a lot more than just work together.You’ll come to love our company outings, and you’ll build life-long friendships
Schedule is M-F 10-6, 1 Saturday a month.