Dispatcher

East McKeesport, PA

Sullivan Super Service is hiring an experienced Dispatcher!

Come join our Sullivan Family!

As a Dispatcher you'll need to:

  • Learn the business and learn how to prioritize the most urgent customer calls.
  • Ensure a quality customer experience by relaying detailed and accurate information to the technicians in the field.
  • Participate in training so that you grow and develop as a professional.
  • Update customers throughout the day on the technician’s progress. 
  • Learn the call script in order to sound professional and authentic when speaking with our customers.
  • Maintain and update our customer database with complete and accurate information.
  • Learn to use Service Titan software
  • Respond to customer requests, resolving issues and promoting the brand.  
  • Adhere to the company’s plan for resolving customer complaints quickly and favorably. 

As a Dispatcher you'll have:

  • A proven  track record in customer service/dispatch
  • At least 2 years Dispatch experience
  • Highly organized with exceptional follow-through abilities.
  • Strong verbal and written communications.
  • Ability to build trust, diffuse conflict and hold others accountable.
  • Personality that blends well with a fast-paced, goal-driven environment.

As a Dispatcher with Sullivan Super Service you'll get:

  • A family owned company since 1964 - over 56 years years serving the Allegheny County/Pittsburgh area
  • Medical Insurance -- we pay 80% of you and your family's insurance premiums for health, dental, vision, life insurance, short-term and long-term disability
  • A family. This is last on the list because it’s most important. We care about our team, and expect you to  bring that same caring when you join. We do a lot more than just work together.You’ll come to love our company outings, and you’ll build life-long friendships 

Schedule is M-F 10-6, 1 Saturday a month.